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Refund policy

PLEASE NOTE: We no longer accept exchanges or give refunds based on sizing issues as most items are custom made so please make sure you give us your normal size, your measurements and your height for an accurate fit. This also applies to shoes. Please make sure you send us your calf circumference if you order knee-high boots.

Any complaints must be made within 3 days of receiving the package. Shipping and handling fees are non-refundable.

PLEASE NOTE: You (buyer) will be responsible for the shipping of returns at your expense. We do not carry or offer return shipping labels. To honor your return/exchange, the item must be in the original packaging, unworn, unused. Please note that these goods are coming from China, therefore, this is where they must be returned too. We do not carry any merchandise in stock. If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us for re-shipping your package. Please be sure to review and double-check your order and size(s) before placing your order, as we only accept returns or exchanges if a mistake is made on our behalf. If this were to happen, all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify us within 3 business days after receipt. Refunds will only be given once we have reached an amicable decision. All refunds will not include the original shipping cost. When a refund is requested, please take pictures of the items you have received as this is the warehouse policy/requirement. For hygienic reasons, socks, hats, underwear and swimsuits cannot be returned. Please make sure you mark your package as a return/gift with no value when shipping back to the warehouse otherwise the package will get sent back to you.

 
 
 
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